Sometimes, a company’s transformation is so inspiring, it feels like flipping the last page of a great novel, one you can’t wait to recommend to others. Today, we’re thrilled to share one of those success stories with you, including how Loomo helped elevate their digital presence.
Meet Umbrella IT Solutions, a small but mighty Managed Service Provider (MSP) based in Jacksonville, Florida. With a “full-stack IT department” approach, they’ve made their mark across the southeastern US by delivering tailored IT services to small and medium-sized businesses. And yet, as they grew, so did their need for a stronger, more professional digital presence.
That’s where Loomo stepped in. But before we get into how we helped, let’s hear from the man behind this transformation, Alex Ivantsov, Account Manager and Head of Engineering at Umbrella IT Solutions.
About Umbrella IT Solutions
“At Umbrella IT Solutions, we provide end-to-end IT support for our clients. From 24/7 managed helpdesk roles to Virtual CIO services, we aim to be the complete IT department for our customers. We’ve grown from four employees to seven in under five years, and with that growth came the realization that our scrappy, startup-style website was no longer cutting it.”
The Challenges They Encountered Before We Started Working Together
Alex shared how their old website was functional but far from reflective of their evolving professionalism:
“Our web presence was bare minimum—just enough to get leads and direct users to a remote access page. It worked when we were smaller, but as we started working with more sophisticated clients and expanding our service offerings, it became clear that we needed a website that matched the level of expertise and professionalism we bring to our work.”
But choosing the right partner was no small task:
“We had been burned in the past by dodgy web designers, and I didn’t want to take that chance again. I knew that signing Loomo’s quote would guarantee a quality product, even though it came in significantly higher than other bids. After researching further, I realized that these are the kinds of numbers the ‘big players’ pay for exceptional work. Loomo’s reputation made it clear they were the right choice.”
How Loomo Helped Overcome These Challenges
The turning point came when Alex discovered Loomo while researching other MSP websites: “I stumbled upon Nucleus Networks’ site and immediately knew that was the level we needed. After exploring Loomo’s portfolio and starting a sales call, I was sold on their approach. Luke and Jeremy didn’t just understand our vision—they brought it to life with a level of expertise that was truly impressive.”
The process was seamless, and Loomo’s commitment to client empowerment stood out:
“Loomo meticulously designed every element of the website with purpose. They didn’t hold the website for ransom like so many developers do; instead, they provided us with backend access so we could make edits and add content ourselves. The website was designed to encourage us to take ownership, which was refreshing.”
Standout Results and Improvements in Digital Presence
The results were immediate and impactful:
“The most immediate result has been the morale boost within our company. Our team is proud to show off the website—it’s become a cornerstone of our sales process. Instead of cobbling together Word documents, we now have a polished, detailed online platform that does the talking for us.”
But the benefits didn’t stop there:
“Every penny spent was worth it. Loomo understood our vision, suggested ideas we hadn’t even considered, and delivered a website beyond what we thought was possible. This site has become our primary sales tool, making it easier for clients to see the value we bring.”
On the Experience of Working with Our Team
For Alex, working with Loomo wasn’t just about building a website and enhancing their digital presence—it was about aligning with a partner who shares similar values:
“Luke and Jeremy were fantastic to work with. They were responsive, collaborative, and delivered exactly what they promised. They don’t just nickel-and-dime you for minor changes—they focus on delivering a high-quality product and fostering a long-term relationship. It’s the same philosophy we strive for with our own clients, so working with Loomo felt like a perfect match.”
Conclusion
Umbrella IT Solutions’ transformation is a testament to the power of investing in quality and expertise. With a new website to complement their digital presence and that reflects their growth and professionalism, they’ve entered a new chapter in their business journey.
If you’re ready to take your business to the next level, book a call with Loomo today—because your success story could be the next one we’re celebrating!
